The college requires the application for their records. Since this is a government funded program, they are subject to audits. By having students complete an application they are able to ensure that students aren’t being duplicated in order to increase the amount of funding for the program. For the college to receive their funding, which, in turn funds the program, they have to provide documentation on the officers enrolled in the courses. You only have to complete the application once to be eligible for the program and then you can to take as many courses as you desire.

No. You can take as many courses as you like; however, when you order a course/s you have 90 days in which to complete it/them. The time limit is imposed because we don’t receive reimbursement from the college until you complete your course. Also, the funding that supports the program is up for renewal every year so we cannot guarantee how long we will be able to offer the courses at no charge.

There is NO catch. We are able to provide this training FREE because we are reimbursed by our college partners who receive government funds to further adult education. The college pays us and you get it for free, no catch.

Not in the traditional sense. The application only counts California and North Carolina officers in the adult education/continuing education program, not as a traditional college student. You have no obligation to the college.

You can receive college credit for some of our courses. We have 17 college credits available through another one of our partner colleges. Courses that qualify for credit are broken into blocks and all classes in the block must be completed to receive the credit. The college credit is through North Idaho College and is nationally transferable. Click Here for More Information

To receive college credit you must be a registered user. You must complete the course and meet the minimum time requirements, answer all of the Interaction Questions correctly, and receive a 100% score on all Section Review’s and Final Exam portions of the course.

Yes. In order to receive courses for free, ALL California and North Carolina officers must complete the application in its entirety. Again, this is required by the college to ensure the program is running according to government funding guidelines. The application goes directly to the college for their record keeping purposes. Keeping your private information secure is a responsibility we take very seriously.

That’s ok. Fill out the rest of the application, fax it to us, and then call us with the missing information and we’ll fill in the blanks.

The free program, due to the funding source, is only available for sworn law enforcement, corrections, or military working in a law enforcement capacity. We are required by the college to verify that all officers receiving the courses for free are SWORN personnel.

No, the CD is yours to keep as a reference or you can pass along the course to another officer; however, in order for them to receive their certificate they must fill out the college application and pay a $6.00 processing fee.

You can use CDs that you, or your department may already have, but in order to receive your certificate you must fill out and fax us your college application. If the package or cds are expired, you may have to pay a processing fee. Download the application off our website, send it in, and then call us to receive unlock codes for the course. If you use the unlock code assigned to another officer you will not receive credit since the student record will show the course as belonging to someone else.

In order to receive your e-mail certificate and be eligible for in-service or college credit, the average and minimum time required to finish a standard course is eight hours. Be sure to view all the related material to ensure full class time participation.

In order to receive your e-mail certificate, the average and minimum time required to complete the Patrol Response to Active Shooters Course is one hour.
In order to receive your e-mail certificate for the following classes there is an average and minimum time requirement of two hours:


Big Rigs
Domestic Terrorist Groups
Bloodborne Pathogens
Emotionally Disturbed Persons
Outlaw Bikers: The 1%ers
Respiratory Compliance
Responding to Robbery, Homicide, & Other In-progress Crimes
Rolling Stolen: Stolen Vehicle Identification
Vice for Patrol

By clicking on the Help button located on the toolbar within the course, you will be able to chat on-line with an Academic Facilitator. (PST, Mon-Fri, 8 a.m. to 5 p.m.)

For technical questions, contact us at 800-822-9398. (PST, Mon-Fri, 8 a.m. to 5 p.m.)

Upon entering the course, your log-in information is stored in our secured database. Answers to Interaction Questions and Section Reviews are tracked in our secured database and stored on your own hard drive. You will have the option to update this information to our web server upon course completion. If you do not have an on-line connection, you may save your results to a floppy disk and mail it in. The floppy disk will not be returned to you. Because your progress is tracked, when re-entering the course, you will automatically return to the last page you visited.

Yes, you may take the course at your own pace in multiple sessions. Each time you log in, class time tracking renews where you left off. You may also use the Bookmark function to mark a section to which you want to return.

Yes. You may take the course on multiple computers. However, when you move to another computer, you must first save your work to a floppy disk. To do this, click on the "Tools" button on the course toolbar and follow the directions. Our VISTA compatible courses allow the course data to be saved onto an external drive as well as a floppy. All of our courses will be VISTA compatible in the near future.

Yes, upon completion of the course you must contact Student Services or call 800-822-9398 to receive your e-mail certificate.

After you have successfully completed and updated your course data to our server, please allow 3 business days for processing.  If after that time, you have not received an email regarding your course, please email Student Services or call 800-822-9398. If you have received a 100% on ALL questions and have met the time requirements, you will be issued a certificate of completion.

Yes, you may retake the course as often as you like. However, you will only be issued one certificate of completion.

We strongly recommend that you download all of Windows updates, fixes, and service packs (provide functionality) from Microsoft’s web site, which will keep your computer up-to-date and running smoothly. This will help fix video, sound, graphic, Media Player, and Windows XP problems.

1. Connect to the Internet
2. Open Internet Explorer
3. Select Tools from the menu bar
4. Select Windows Update from the drop-down box
5. Select the "Scan for updates" button
6. In the left-hand side window, a list of updates will appear
7. Select an update and hit the "Add" button
8. Select the "Review and install updates" button
9. Select the "Install Now" button
10. Be sure to read the messages that appear and follow the prompts
11. Continue this process until there are no more updates to install.

If you have Windows 98, you can go directly to the following page:
http://support.microsoft.com/default.aspx?scid=kb;en-us;239937

www.pcpitstop.com is an excellent site that gives free automated diagnostic tests that evaluate your computer. This site can help you resolve hardware and software issues, and ultimately optimize the performance of your computer.

• Right click on the desktop
• Select Properties from the pop-up menu
• Select Settings tab
• Select Advanced button
• Select Troubleshooting tab (Performance tab for Windows 98)
• Reduce the hardware accelerator driver arrow by a couple of dots, so the point is just below center
• Select Apply
• Select OK
• You may need to restart your computer if on Windows 95 or 98

This can occur on an XP machine due to the Windows XP default theme. In order to view the course the way it was designed, the Windows Classic theme needs to be applied.

1. Select Start, My Computer, Control Panel, Appearance and Themes, and Display
2. From the Display Properties window, select the Theme tab, and from the Theme drop-down box select Windows Classic
3. Select the Apply button, and OK

Or, change the screen resolution to 1024 x 768. A higher screen resolution reduces the size of items on your screen and increases the size of your desktop. The monitor and display adapter determine whether you can change your screen resolution.

Some Windows 98 machines have an ODBC problem with Authorware.

1. Restart the course but DO NOT restart your computer
2. Please do the Windows Updates from Number #1 in this list

To update your completed course information to our server, you MUST have an active Internet connection, prior to beginning the course.

To establish an active Internet connection:

1. Save and Quit your course
2. Connect to the Internet
3. Restart the CD
4. Select the "Resume Course" button
5. Return to the "Submit User Information" page and update to our server

If the "Update to Server" button is still greyed-out, our host server may be temporarily unavailable. If this is the case, you may:

• Select the "Create Floppy" button
• Put a floppy disk into your floppy drive
• After the floppy is created, Save and Quit to exit the course
• Go to your desktop and open My Computer icon
• Right click once on your 3 ½ floppy drive
• Select Open
• Find the file that contains the data of the course you just completed
  (You will not be able to open and read this file)
• Right click on the file
• Select Send To: Mail Recipient
• E-mail this file to StudentServices@TheBackup.com

1. Go to your desktop and open the My Computer icon
2. Double click on C drive (Local Disk)
3. Double click on TBUStudent folder*
4. Find the file of the course you just completed
5. Copy and paste into external media location